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Agency vs Direct Staffing - Cost Analysis

Travel Staffing Cost Comparison

Model every role in your staffing mix - RNs, LPNs, PSWs - in a side-by-side cost analysis.

Your staffing mix

Role # Workers Agency bill $/hr Agency pays worker $/hr SmartMatch direct $/hr

Rates below are illustrative placeholders - enter your actual contract rates for a defensible analysis. Provincial benchmarks in the methodology draw on CIHI and Statistics Canada public data.

Shared contract settings

Contract weeks13
Hrs/week36
Annual coverage weeks48

Annual coverage weeks accounts for unfilled gaps and turnover (default 48, not 52) - annualized figures use this rather than a full-year assumption.

How does the agency bill you?

Admin fee amount$150

Fee frequency

Guaranteed hours per biweekly period (0 = none)None

Applied to both agency and SmartMatch models for an apples-to-apples comparison.

Overtime

OT threshold (hours/biweekly)80 hrs

OT multiplier1.5x

Agency travel

Housing/mo
Flights (1-way)
Car/mo

Agency per diem - billed outside the rate?

Per diem amount
HST (set by province above)

SmartMatch per diem

Per diem amount

SmartMatch travel - budget vs actual

Under budget = 50/50 savings split

Housing/mo

Budget
Actual

Flights (1-way)

Budget
Actual

Car/mo

Budget
Actual

SmartMatch sets a travel budget for housing, flights, and car. When the worker finds cheaper options (the actual cost), the underspend is shared - half goes back to the worker as a bonus for choosing cost-conscious options, and half is retained by the health authority. This rewards thrift instead of agencies pocketing unspent travel money. Turn off to bill the full budget at-cost with no split.

Savings by role

The direct rate should exceed the agency worker wage for every role - adjust rates above if not met.

Worker outcome

Additional earnings vs agency (per contract)

$0

Avg additional pay

$0.00/hr

per worker, every hour worked

Workers receive the full direct rate; the agency margin is replaced by a flat 5% coordination fee.

Better pay drives retention and continuity, reducing costly turnover and re-onboarding.

A direct relationship with the health authority means clearer terms and no middleman disputes.

Where your money goes

per 13-week contract, incl. HST
Agency $0
SmartMatch $0

You save

$0

0.0%

cost reduction

Annualized (52 weeks)

Agency

$0

SmartMatch

$0

Save / yr

$0

Cost breakdown

Agency

$0

total

SmartMatch

$0

total

Overtime impact

Overtime: agency vs SmartMatch scheduling tools

SmartMatch's scheduling tools (workforce optimizer, redeployment hub, predictive scheduling) fill shifts proactively, reducing overtime hours. These tools are a SmartMatch platform feature and apply only to the SmartMatch column below; agency overtime is modeled at full hours since agency staffing does not include them.

No overtime hours entered yet. Open Agency specifics above and add OT hours per period to model overtime costs.

Multi-year fiscal projection

Cumulative savings at current fleet size — for Treasury Board multi-year costing submissions.

$0
Year 1
$0
Year 3
$0
Year 5

Sensitivity analysis

What if the assumptions are wrong? Savings hold across all three scenarios.

Conservative

Agency 20% more efficient

$0

Base case

Your inputs as entered

$0

Optimistic

Full travel underspend

$0

Even in the conservative scenario (assuming the agency is 20% more efficient than your inputs suggest), SmartMatch still delivers meaningful savings.

Normalized savings

Compare across health authorities of different sizes — the way government benchmarks.

Total annual savings

$0

/year

Calculation formulas

Agency total = (bill rate × hrs/wk × weeks × workers) + admin fees + guarantee premium + OT premium + travel + per diem

SmartMatch total = (direct rate × hrs/wk × weeks × workers) + (5% coordination × HST) + OT premium + per diem + travel at actual cost

Savings = Agency total − SmartMatch total

Annualized = Savings × (52 ÷ contract weeks)

Coordination fee = direct rate × hrs × 2 × 5% × biweekly periods × (1 + HST%)

Your current inputs

Data sources & benchmarks

Provincial median agency rates: Derived from public health authority contract data and CIHI health workforce reports (2024–2025).

RN wage benchmarks: Statistics Canada Table 14-10-0319-01 (Labour force characteristics by occupation).

HST/GST/PST rates: Canada Revenue Agency provincial tax rates, current as of 2025.

Travel/housing costs: GSA per diem rates for federal travel, adjusted for Canadian healthcare markets.

Healthcare service costs: CIHI National Health Expenditure Database — average cost per ICU bed-day, ER visit, and home-care hour.

Key assumptions

• SmartMatch coordination fee is 5% of worker wages, with applicable HST/GST applied on top. No subscription or platform fees.

• Travel costs on SmartMatch are passed through at actual cost. The 50/50 savings split returns underspent budget to both worker and facility.

• Annualization assumes contract patterns repeat across 52 weeks. Actual fleet utilization may vary.

• Sensitivity analysis adjusts the base case ±15–20% to model scenario robustness for Treasury Board submission.

For policy planning purposes. This tool provides estimates based on user inputs and publicly available benchmarks. It is not a binding quote or financial guarantee. Contact SmartMatch for a detailed costing analysis tailored to your health authority's actual contract data.

Talk to SmartMatch about a tailored analysis

For policy planning purposes. Estimates use your inputs and publicly available benchmarks (CIHI, Statistics Canada, CRA tax rates). Rates vary by role, specialty, and region. No subscription fees — 5% coordination fee + applicable HST only. Contact SmartMatch for a costing analysis tailored to your health authority's actual contract data.

Agency

$0

SmartMatch

$0

Save

$0